Infrastructure Services

We can help you achieve an efficient infrastructure that delivers availability and reliability while being robust, secure, scalable, flexible and capable of delivering your business requirements - today and in the future.

Ainger Technologies delivers a variety of professional services in a number of areas, including:

Telephony Cabling
Call / Contact and Help Centres Office Moves and Reorganizations

Telephony [top]

Ainger Technologies offers telephony solutions as a cost-effective way to add business functionality to your existing voice and data communications systems. Our senior consultants can help you identify, design, implement and execute a custom solution designed to suit your business requirements
Whether your solution is for two or over 2,000 employees, we offer the following:

  • Needs Analysis
  • Security
  • System design
  • Audit and Re-design
  • System Management
  • Network Design and Implementation
  • Training
  • Business and Disaster Recovery
  • On-going maintenance
  • Management Reporting
  • PBX (Private Branch Exchange)
  • Telco Management and Negotiation
  • Key Systems
  • Call Flow Design
  • Telco-provided Services
    (i.e., Centrex, Business Lines, etc)
  • Minimize 800 and Long Distance Costs

Call / Contact and Help Centres [top]

Ainger Technologies provides comprehensive design and implementation consulting services for companies that need to build, merge/consolidate or re-design an internal Call, Contact, or Help Centre. We have expertise and extensive experience working with large and small companies and customer-focused businesses implementing in-house operations.

Our solution will allow you to create a scalable Call or Help Centre operation, process and infrastructure while avoiding the high costs of hiring the resources in-house.

We have implemented Call and Contact Centres ranging in size from ten agents to over 2,500 virtual agents located in eight North American cities. Solutions include:

  • CTI (Computer Telephony Integration)
  • Minimize 800 and Long Distance Cost
  • Design and Implementation
  • Billing Analysis and Recommendations
  • Maximize Caller Experience
  • Management Reporting
  • Application Customization
  • Business and Disaster Recovery
  • Audit and Re-design
  • Security
  • Telco Management and Negotiation
  • Network Design and Implementation
  • Business Rule Development
  • Unified Messaging
  • Call Flow Design

Office Moves and Reorganizations [top]

From moves involving less than fifty staff, to the largest office relocation in Canadian corporate history, our associates have managed the implementation and relocation of all technology platforms. Ainger Technologies will coordinate activities with all necessary third parties, including representing all technology requirements with the general contractor, architects, and trades teams.

Through early involvement in planning and the development of blueprints, construction, relocation, and post-move support, our associates will ensure that your teams are fully functional when they arrive at the new office. Our broad technical expertise combined with our experience with the development of new office facilities will allow your teams to focus on their jobs while we coordinate the relocation.

Ainger Technologies will manage all aspects of your technology environment. The specifics may vary by each move, but the following items are of typical focus:

  • Data Centre design and construction
  • Hardware and software purchasing
  • Voice and data networks
  • PBX installation and configuration
  • Workstation cabling
  • Server relocation
  • Conference and training facilities
  • PC tear-down and re-deployment
  • Telephone deployment
  • Third party maintenance and service contracts
  • Disaster Recovery planning
  • Post-move support
  • HVAC, UPS and Generator
  • Coordination of contractors and engineers